NO, PERO WHY?

An apology with work attached.

Tools



Turn a statement into something people can check.



YOUR WORKING TEMPLATE

Inaccurate claim or harmful action:

Immediate correction:

People to hear from without demanding reassurance:

Practical change:

Who owns the change:

When and how to review it:



A FILLED EXAMPLE

Gia corrects the delay claim. Caio checks the next recap against the log. Jordy asks contributors whether their context was preserved. The crew reviews what failed after the next event.



BEFORE YOU SHARE

Would this plan still matter if nobody praised the apology?



MAKE IT YOURS

Use the notes space below, copy the prompts into your own document, or download the worksheet. A voice note or paper version works too.



READING

Jeong-Nam Kim and James E. Grunig: Situational theory of problem solving

https://doi.org/10.1111/j.1460-2466.2010.01529.x

A prompt for asking about people’s circumstances, not a way to infer someone’s beliefs from their identity.



MY NOTES