The bookshop counter
Mari keeps a notebook of room questions between book returns and customer orders.
Look closer
Notice the difference between the person receiving a request and the person who can approve it.
Try it here
Write a routing question that can be answered without telling a long personal story.
Leave with something useful
A clear request for the correct contact and process.
Take it into your own neighborhood
Choose a comparable place you can visit safely or describe from memory. Ask before recording people or using their stories. Compare what changes and what does not.